Requests for product returns will be considered, however due to COVID-19 protocols, it will be at the discretion of the Gimme Kisses customer care agent. Requests must be submitted via email at email@example.com. If approved, a customer care representative will add a credit to your account which will go towards your next purchase.
In the event that a product is defective or arrives damaged from a Carrier, the customer will need to submit a claim for damaged or defective merchandise within 10 days of purchase date. Please contact a Gimme Kisses customer care agent via email at firstname.lastname@example.org. Gimme Kisses customer service will send a replacement once the request is processed. Customers are required to include digital photo(s) of the damaged or defective product so Gimme Kisses can forward to our Carrier.
Gimme Kisses will include tracking numbers for every package sent. The customer is responsible for checking with their local postal carrier if a tracking number shows a package was delivered yet the customer has not received it. In this case, the customer will be required to file a lost/stolen claim with their local post office. After a shipment has been reported lost with the local carrier, a request may be made with Gimme Kisses for replacement of the lost shipment.
Currently, shipping is only available in the Unites States. Please allow up to 2-3 business days for handling of your order. Once processed, you will receive a tracking number for your shipment via email with your order details. All orders are processed using standard shipping (3-5 business days). For any questions or concerns regarding your shipment, please contact our team at email@example.com.